This Privacy Statement explains in general terms how FlyCruise.com.au protects the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us:
- when making a booking with us;
- via this website and
- any other agreement or arrangement
What information do we collect?
The types of personal information that we collect from you will depend on the circumstances of collection and on type of service you request from us. For example, when you request us to book your travel arrangements we may collect details such as your name and address, departure date details, credit card/debit card number and expiry date, bill address and telephone numbers, in addition to passport and other personal information. As we are required by law to obtain your consent for collection of “sensitive information” we will assume that you have consented to the collection of all information provided to us for use in accordance with this Statement, unless you tell us otherwise.
How do we collect information?
We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or E-Mail), visit our website or when you have contact with us in person. Information may also be collected by the use of cookies when visiting our website. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party through the use of such cookies.
In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking. By providing your personal information to us, either directly or through a family member, employer or other agent or representative in connection with a travel booking or related service, you will be deemed to have consented to your personal information being collected by us and used and disclosed in accordance with this Policy.
Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for FlyCruise.com.au to collect, use and disclose the other person’s personal information in accordance with this Policy and that you have otherwise made the other person aware of this Policy.
You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.
How we use your personal information
We generally collect your personal information to process your travel and other transactions.
Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to profile who is using our services and what their interests are.
Disclosure of personal information to third parties
We may disclose your personal information to third parties, for example, to our travel providers.
When we book and otherwise arrange travel related products and services for you, we usually do so as agent for or on behalf of travel service providers. In this case, we usually collect personal information about you both for our internal purposes as described in this Policy, including the purpose of us processing your booking, and for the travel service provider for whom we act as agent for their internal purposes (e.g. to provide you with the booked services). As an agent, all bookings are made on your behalf subject to the terms and conditions, including privacy policy, imposed by these travel service providers. We will provide you with copies of all relevant travel service provider terms, conditions and privacy policies on request.
Accordingly, you are deemed to consent to the collection, use and disclosure of your personal information by us to the relevant travel service providers, and the use and disclosure of your personal information by the relevant travel service providers, for the purposes set out in this Policy and, to the extent permitted under your local data protection laws, for other purposes specified in their privacy policy.
We may also disclose your personal information to various law enforcement agencies and governments around the world for security, customs and immigration purposes.
We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. For example, we currently engage third party contractors to:
- provide email and mail handling services;
- provide electronic funds transfer services, credit card account processing and related services;
- conduct market research;
- provide travel services;
- collect commissions on bookings on our behalf;
- assist with obtaining payment from debtors.
In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Access to and correction of information we hold about you
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information.
We may recover from you our reasonable costs of supplying you with access to this information.
Your request to provide access to this information will be dealt with in a reasonable time.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
Keeping your personal information up-to-date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Storage and Security of Data
FlyCruise.com.au takes the security of your sensitive data very seriously, and maintains PCI DSS standards for the storage of the most sensitive data such as passport and credit card information. FlyCruise.com.au, in association with Main Beach Travel, regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. FlyCruise.com.au is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise.
We will destroy or de-identify personal information once we no longer require it for our business purposes, or as required by law.
Opting out of Marketing & Promotions
Where permitted by local data protection laws, we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you, unless you have requested not to receive such information. These may include, but are not limited to, mail outs, electronic marketing (including online targeted marketing) and notifications as described below, and telephone calls). We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email, SMS, MMS and iM) if you have opted-in to receive them. As FlyCruise is a division of Main Beach Travel Pty Ltd you may also receive relevant electronic marketing materials (including e-newsletters, email, SMS, MMS and iM) from Main Beach Travel.
You can subscribe to receive e-newsletters and other electronic promotional/marketing materials by following the relevant links on our website or requesting one of our consultants to do so for you.
You can unsubscribe from receiving electronic marketing materials by following the unsubscribe prompt in your email, SMS, MMS, iM or other form of electronic marketing, or you can email info@flycruise.com.au
Transfer of information overseas
We may transfer to people in foreign countries any of your personal information to fulfil the purposes set out in this Privacy Statement, for example:
- airlines, hotels and other travel service providers.
In most cases the transfer will be necessary for the performance of our contract with you or for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests. Please let us know if you have any objections to such transfers
Linked Sites
Our websites may contain links to third party websites over which we have no control. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any linked third party websites you visit as their privacy policy and practices may differ from ours.
Resolving your concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to info@flybusiness.com.au. We will respond to your query or complaint as soon as possible.
Changes to this Privacy Statement
We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on FlyCruise.com.au, so please visit FlyCruise.com.au periodically to ensure that you have our most current privacy statement.